We are looking for a Social Media, Online Shop & Marketing Coordinator to elevate our retail department’s digital presence and drive traffic to our online store. If you have a passion for digital marketing, content creation, online engagement as well as General Marketing, then this role is for you!

Key Responsibilities:

• Develop and implement an integrated social media strategy aligned with company marketing objectives.
• Create engaging and original content (copy, captions, images, and video) across all social media platforms, maintaining a strong brand presence.
• Monitor and manage customer interactions, responding to comments and inquiries professionally and promptly.
• Stay ahead of industry trends, social media updates, and emerging digital strategies.
• Analyse content performance, generate reports, and optimise engagement strategies.
• Drive blog content plans and develop newsletters to enhance outreach.
• Oversee website updates, ensuring accurate product listings and promotional content..
• Plan and schedule social media campaigns using management tools.
• Collaborate with the marketing team to integrate social media efforts with broader campaigns.
• Represent the company at trade shows and market days, ensuring strong brand visibility.
• Coordinate the distribution of marketing materials and support campaign execution.

Qualifications:

• Diploma in Digital Marketing, Sales, Business Administration, or a related field.

Knowledge & Experience:

• 3+ years of experience in an office environment.
• 3+ years of experience in digital content creation.
• 3+ years of experience managing an online store, including SEO optimisation and analytics.
• Strong understanding of social media platforms (Instagram, Facebook, Twitter/X, TikTok, YouTube, LinkedIn).
• Experience in print media, marketing and online retail strategies.
• Proven expertise in digital marketing, content generation, and sales concepts.
• Track record of successfully managing social media accounts and developing effective digital strategies.

Skills Required:

• Expertise in digital marketing and SEO optimization
• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Skilled in content creation for social media and online platforms
• Ability to network, market, and drive brand engagement
• Creative thinking and problem-solving abilities
• Strong organizational and administrative skills

If you’re ready to take social media and online retail to the next level, apply today!