Responsible to efficiently and accurately create from a centralized point the customer profile (Master Account) and all linked Debtors and Creditors sub accounts on Syspro, for BKB and all subsidiary companies resulting in a uniform set of customer/producer supplier data providing a group wide view per customer as per master-data policy. The applications are received via various sources in a central email ([email protected]) which is processed oldest first, within set parameters. In the case of Wool/Mohair producers, search for existing Cape Wools producers or apply for new producers’ numbers from Cape Wools Webroute and linking it to the Syspro account number. Changes and additions of any information on the Syspro profile of the account holder. Verification and activation of customers wanting to register on the BKB Interactive Portal. The handling of any queries regarding account holder information. Ensuring that all errors on the Talman/Syspro error log is cleared, since unresolved queries will result in the new Producer / or applied changes not updating on Talma. Filing of all applications and change requests and supporting documents – this is scanned and stored against the Master number on Syspro.

Qualifications, Experience, Skills 

• Matric with typing at matric level,
• Must be computer literate,
• Training in the use of the financial Systems and Talman,
• 3 years’ working experience in the data capturing environment with a broad knowledge of the farming industry
• Must be bilingual with a sound knowledge of the Afrikaans language,
• Good interpersonal skills, and the ability to work under pressure.
• Syspro experience advantageous.
  
  

• Initiating action
• Communication
• Work managing
• Building customer loyalty
• Work standards and quality orientation
• Stress tolerance and work/life balance

Key responsibilities of this role 

• Managing applications received on Helpdesk and FICA Management System
• Processing new customer/supplier number applications and updating FICA documents
• Changing and addition of customer/supplier information
• Handling of customer/supplier profile queries
• Resolving errors on Talman/Syspro error log
• Verification and activation of customers on the BKB Interactive Portal
• Filing and scanning of documents
• Review and approvals of changes or new accounts